Return and Replacement Policy

 

At Dukhan Store, we are committed to delivering authentic and high-quality products. Please review our policy carefully before placing your order:

 

⸻

 

 

Due to health, safety, and hygiene regulations, the following items cannot be returned or replaced once shipped:

• E-liquids (all types)

• Disposable vapes

• Pods, coils, drip tips, and tanks

• Any product intended for personal use

 

This applies regardless of whether the item has been opened or not.

 

⸻

 

 

If you receive an incorrect item from our side:

• You must notify us within 24 hours of delivery

• The item must be unused, unopened, and in original packaging

• Once verified, we will arrange replacement at no additional cost

 

⚠️ Any item that has been opened, used, or tampered with will not be eligible for replacement

 

⸻

 

• If your order arrives damaged, contact us within 24 hours with clear photos/videos

• Eligible cases will be reviewed and resolved accordingly (replacement or support)

 

⸻

 

• We reserve the right to reject any return/replacement request that does not meet the above conditions

• All claims must be supported with valid proof (photos/videos)

• Shipping delays or external factors are not grounds for return

 

⸻

 

Contact Us

 

For any issues, please contact our support team immediately after receiving your order.